Terms of Use

1. Acceptance of Terms

By creating an account or using ClinicalOps ("Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, do not use the Service. These Terms constitute a legally binding agreement between you and ClinicalOps ("we," "us," or "our").

By checking the acceptance box during registration, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. We record the date and version of the Terms you accepted.

2. Eligibility and Permitted Use

ClinicalOps is designed exclusively for use by licensed healthcare providers including physicians (MD/DO), nurse practitioners (NP), physician assistants (PA), certified registered nurse anesthetists (CRNA), and other credentialed medical professionals, as well as supervised medical trainees (residents, students) under appropriate oversight.

You represent that you are a licensed healthcare professional or authorized trainee and that your use of this Service complies with all applicable professional, legal, and regulatory requirements in your jurisdiction.

You may not use ClinicalOps for any purpose other than documenting clinical encounters for patients you are authorized to treat.

3. Critical Medical Disclaimer

You, as the treating provider, bear full and exclusive responsibility for:

• Reviewing, editing, and verifying all AI-generated documentation before use
• Ensuring accuracy of clinical notes before placing them in any medical record
• Confirming the appropriateness of any suggested billing codes
• All clinical decisions made in connection with patient care
• Compliance with your professional licensing obligations

ClinicalOps does not practice medicine and its outputs do not constitute medical advice. Never rely solely on AI-generated content for clinical decision-making.

4. HIPAA and Protected Health Information

You acknowledge that patient encounters may include Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability Act ("HIPAA") and applicable state privacy laws.

You are responsible for ensuring your use of ClinicalOps complies with HIPAA and all applicable privacy regulations, including obtaining appropriate patient consents where required and ensuring the Service is used only in compliance with your organization's HIPAA policies.

ClinicalOps processes audio and transcript data for the purpose of generating clinical notes. Please review our Privacy Policy for details on how this data is handled, stored, and processed.

If your use of ClinicalOps requires a Business Associate Agreement ("BAA"), please contact us at our support form.

5. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Immediately notifying us of any unauthorized account access
• Ensuring your account information is accurate and up to date
• Not sharing your account with others

6. Prohibited Uses

You may not use ClinicalOps to:

• Document patients you are not authorized to treat
• Generate fraudulent billing codes or medical records
• Violate any applicable law, regulation, or professional standard
• Reverse engineer, copy, or reproduce the Service
• Attempt to access systems or data you are not authorized to access
• Upload malicious code or interfere with the Service's operation
• Resell or sublicense access to the Service

7. Intellectual Property

ClinicalOps and its technology, design, and content are owned by us and protected by applicable intellectual property laws. You retain ownership of the clinical notes and documentation you create using the Service. By using the Service, you grant us a limited license to process your inputs solely to provide the Service to you.

8. Limitation of Liability

To the maximum extent permitted by law, ClinicalOps and its operators, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to:

• Errors, inaccuracies, or omissions in AI-generated content
• Patient harm resulting from reliance on AI-generated documentation
• Billing errors, claim denials, or compliance violations
• Loss of data or unauthorized data access

Our total liability for any claim arising from use of the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

9. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion. You may terminate your account by contacting us. Upon termination, your right to use the Service ceases immediately.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by requiring re-acceptance upon login. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration or in a court of competent jurisdiction.

12. Contact

For questions about these Terms, contact us at: our support form